Refund policy

RETURN & REFUND POLICY

Last Updated: June 2026

At Phoenix Herbanix, every item is handcrafted with care, intention, and attention to quality. Due to the nature of our products, please review our policy carefully before placing your order.


1. All Sales Are Final

For health, hygiene, and safety reasons, all sales are final.

We do not accept returns or exchanges on:

  • Herbal teas
  • Botanical smoking blends
  • Body oils
  • Hair oils
  • Body butters
  • Mists and sprays
  • Fertility products
  • Herbal remedies
  • Custom blends
  • Opened or used products


2. Damaged, Incorrect, or Missing Items

If your order arrives:

  • Damaged
  • Broken
  • Incorrect
  • Missing an item

Please contact us within 3 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

If approved, Phoenix Herbanix may:

  • Send a replacement item
  • Issue store credit
  • Provide a partial or full refund at our discretion


3. Lost or Stolen Packages

Once your order has been shipped and marked as delivered by the shipping carrier, Phoenix Herbanix is not responsible for lost or stolen packages.

If you believe your package was stolen or delivered incorrectly, please contact:

  • USPS
  • UPS
  • FedEx
  • Your local postal carrier

using the tracking number provided.


4. Order Changes & Cancellations

Because many products are handcrafted or prepared shortly after purchase:

  • Orders cannot be canceled once processing has begun.
  • We cannot guarantee order changes after an order has been placed.

If you need assistance, please contact us as soon as possible.


5. Custom & Personalized Products

Custom blends, personalized products, and made-to-order items are non-refundable and non-returnable.

This includes:

  • Custom herbal blends
  • Personalized gift sets
  • Special requests
  • Customized wellness packages


6. Readings & Spiritual Services

All readings, spiritual consultations, natal charts, dream interpretations, and other spiritual services are final sale.

Because these services involve:

  • Time
  • Energy
  • Preparation
  • Personalized information

No refunds will be issued after a service has been delivered, completed, or a report has been sent.


7. Allergic Reactions & Individual Results

Phoenix Herbanix is not responsible for:

  • Allergic reactions
  • Skin sensitivities
  • Herbal sensitivities
  • Individual experiences or results

Please read ingredient information carefully before use.

If you have allergies, are pregnant, nursing, or have a medical condition, consult your healthcare provider before using herbal products.


8. Refund Processing

If a refund is approved, it will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your financial institution.


9. Our Promise

We stand behind the quality of every product we create.

If something isn’t right with your order, please reach out to us. We are committed to treating our customers with fairness, kindness, and respect while maintaining the safety and integrity of our handcrafted products.


Phoenix Herbanix
Earth Kissed.
Handcrafted Botanicals Inspired by Nature.